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Important Spa appointment information
Dear Spa Guest,
We appreciate your upcoming visit to Spa Carré St-Louis and want to ensure that your spa experience is as delightful as possible. To help you make the most of your appointment and to inform you of our cancellation policy, please read the following
Arrival Time Reminder (15 Minutes in Advance)
We can’t wait to welcome you to our serene spa environment. To make your visit truly tranquil and stress-free, we kindly request that you arrive at least 15 minutes before your scheduled appointment time.
Arriving early offers several benefits
Preparation: Early arrival allows you to relax, complete any necessary paperwork, and fully immerse yourself in the spa experience.
Enjoyment: You’ll have extra time to enjoy our amenities, such as our cozy relaxation lounge and complimentary herbal tea, enhancing your overall visit.
Punctuality: Timely arrivals help us maintain our schedule, ensuring that all our guests have a seamless and unhurried experience.
Cancellation Policy and Refunds (24 hours in advance)
We understand that plans can change unexpectedly. Should you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance of your scheduled date and time. We are happy to accommodate your request, and in such cases, you will receive a full refund.
However, please be aware that late cancellations or no-shows within the 24-hour window of your appointment can disrupt our schedule and impact other guests’ opportunities to book appointments. Regrettably, we won’t be able to provide refunds for late cancellations or no-shows.
Your understanding of our policy is greatly appreciated, as it ensures that all of our guests have the opportunity to enjoy their spa experience to the fullest.
If you have any questions or need to make changes to your appointment, please don’t hesitate to contact us. Our team is here to assist you and make your visit as pleasant as possible. Thank you for your cooperation and understanding. We’re excited to provide you with a rejuvenating spa experience.